Frequently asked questions

Order in the online shop, or if you prefer, email your order to info@phoenixhips.com with your hip measurement and whether incontinence products will be worn.

Shipping is free on every US order, with no minimum. We also ship to the United Kingdom, Canada, Australia and New Zealand in US dollars; import duties and taxes are payable on delivery and are not collected by us. For any other country, email info@phoenixhips.com and we will arrange shipping directly. Shipping details →

The Shorts are a special athleisure fabric and like other sportswear, need to be washed more carefully. The fabric is 80% polyester/20% elastane.

Washing Instructions: Warm gentle machine wash with mild detergent. Do not soak, do not bleach, do not dryclearn, do not tumble dry, drip dry in shade, do not iron.

The Underwear garments are just like normal clothing, wash and dry as you do with any underwear but do not bleach. Like any garments, hot water and a hot dryer will age them more quickly.

The Shields should just be wiped down with hot water. They are pretty sturdy but don't put them through the washing machine or dryer as this can prevent them working effectively.

Just measure around the hips and then choose one size up.

Measure around the widest part of your hips, below the waist. Watch the short video and read your size off the chart →

If you have done the hip measurement correctly they should fit, so please take the time to do a hip measurement as per the guidelines. However, always make sure a pair is tried on over top of underwear and not named or washed until the fit is checked. If the fit isn't right, email us as soon as you can so we can get the correct size arranged.

We make a lot of our decisions based on feedback from customers. Over the years, the overwhelming request has been for black underwear and shorts.

However we hope to develop other colors in the future so we love your suggestions, so be sure to fill out the form at the bottom of the Contact page to add your details to our newsletter list so we can keep you updated. 

We have had requests for various styles of leggings, longer shorts, yoga pants, bike shorts, pickleball etc. We hope to be able to bring you different garments in the future. Again, add your details to our list so we can keep you updated.

We work with many senior care homes, so send us an email with the details and we can arrange the rest. We can contact the community to arrange measurements and can get the right information so the hip protectors get to your loved one quickly.

We would love to hear from you. We work with many senior care communities so if you would like to receive an information pack, please email us on info@phoenixhips.com

No, there is not 100% guarantee. Phoenix Hipwear underwear with hip protector shields are designed to protect the hips from injuries in a fall. While they may help lessen the severity of the impact in a fall, it does not guarantee that they will prevent a hip fracture.

What the research says is that wearing a hip protector at the time of a fall reduces the risk of a hip fracture.

Like all preventative devices, we are one more tool in the toolbox, as part of a holistic approach to managing osteoporosis and your fall and fracture risk. We recommend focusing on falls prevention, nutrition and exercise and the extra protection that Phoenix Hipwear can provide.